About

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether the people who use their services are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.

More information about the FFT is available on NHS Choices: here

More information about mental services provided by Norfolk and Suffolk NHS Foundation Trust is available on: www.nsft.nhs.uk
Wellbeing Services in Norfolk and Suffolk: www.wellbeingnands.co.uk